A service that works exactly as it should
December 13, 2023

A service that works exactly as it should

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Commercial Phone Service

Overall Satisfaction with Nextiva Business Phone Service

The implementation of Nextiva was really quick and smooth. Since then, the service has received several great updates, which have made the management of it more convenient and intuitive.
Also, I appreciate how the support team resolves any issue we are facing and how quickly the service adjusts to our needs as we report them. The application is very intuitive and easy to use, and administration also does not present any issues.
However, I would like to point out a few issues: the unavailability of the mobile application in any region except the US, and the not-so-fast search engine on the admin panel.

Pros

  • Support service
  • Regular improvements
  • Intuitive UI

Cons

  • Availability of mobile app in other regions
  • Search engine on admin panel
  • Provided better instruments for supervisors
  • Really convenient application

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

I can’t imagine a company where Nextiva couldn’t be implemented as a telephony service. The team will work out anything and provide you with the most suitable solutions for you.
Also, the support team works really quickly and can resolve any issue you may face.
Highly recommended to review it and give it a chanse.

Nextiva Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
10
Directory of employee names
Not Rated
Answering rules
9
Call recording
8
Call park
8
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
8

Comments

More Reviews of Nextiva