Great Product
October 28, 2019
Great Product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use Verizon's InContact to track our incoming calls at our university's enrollment services center. Being able to keep track of how we are helping our students helps us report back to administrators what our needs are.
- Tracking.
- Reporting current data.
- In-app transfers.
- Current data occasionally glitches and is inaccurate.
- Building reports need to be more intuitive.
- Transfers could be smoother.
- Ability to have data backups for our needs.
It had the best features for the pricepoint.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes