Faster Documentation with Nuclino
Anonymous | TrustRadius Reviewer
December 17, 2018

Faster Documentation with Nuclino

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Nuclino

We are currently utilizing Nuclino to document our internal processes and internally developed tools across our operations department. Before Nuclino, the team was using Google documents which were getting lost and not easily organized. Nuclino allows us all to not only edit the documentation and see changes immediately (as Google does), but now we could organize the content into a hierarchical structure and see revision history more easily.
  • Clean simple interface where users can onboard quickly and get to documenting - no "plugins" that the user has to learn to use.
  • Great structuring method which shows on the left-hand side allowing the user to drag-n-drop items in the hierarchy where they are needed quickly.
  • Ability to view history to see changes and export content into word and PDF formats.
  • Great search interface that quickly shows the results using auto-complete in keeping with the clean interface.
  • The product could use more formatting ability to control what content looks like; currently you cannot set text to different text color.
  • You cannot control the width of the content, which makes it difficult to embed large content such as tables.
  • Tables are not responsive; instead they scroll as if within an iframe and this makes export problematic.
  • Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
  • Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
  • Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Nuclino is a great choice for a small team where you need something cheap/free and you do not require a lot of fancy plug-ins or formatting. In fact, it's superior to Confluence in some regards due to its simplicity. I was able to get my team excited about documenting because it was "easy" and didn't require my training them on how to embed various plugins. Due to this simplicity, the larger your documentation becomes it became trickier to edit, as scrolling can be difficult and also the ability to export resulted in bugs (you get a 500 servlet error if I recall). So keep your pages smaller and you shouldn't run into this issue.

Nuclino Feature Ratings

Mobile Access
Internal knowledgebase
Document collaboration
Access control
Advanced security features