In my opinion, End user experience needs improvement
April 09, 2025

In my opinion, End user experience needs improvement

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Okta

Since our company requires multi-factor authentication, I use Okta Verify whenever I log into work systems. It’s a security tool that confirms my identity by having me enter a (very long) password. IT probably sees it as a necessary safeguard to protect company data. From my side, though, it’s just one more step between me and getting things done as from an end user perspective, it gets in the way--a lot. Needless to say it's not my favorite thing in the world and is the most cumbersome of all authentication tools I've ever used.

Pros

  • It adds an extra layer of protection by requiring a second form of authentication.
  • You can log in with it regardless of device type.

Cons

  • Tons of issues. My IT team has been trying to set up a new MacBook for me for days without success, even a full hard drive wipe and OS reset -- it keeps getting stuck on Okta Verify authentication during set up.
  • Maddening 16-character minimum passwords. Probably doesn't help that my IT team disabled other forms of entry, like fingerprint and key code, but the 16 character password (with follow up step, such as "Is this really you? Select "Yes" or "No) is constant! Ugh, so annoying for me to have to constantly log in with this authenticator all the time. And the name is "Okta FastPass" haha - in my experience, there's nothing fast about it.
  • As an end user, all I can say is this has had negative ROI for me as it constantly disrupts my workflow and sometimes even puts me in a bad mood. (It's really that cumbersome)
I mean I guess it checks this box, but it's not a good user experience for me.
I've never experienced downtime with Okta Verify, so it appears to work as intended

Do you think Okta delivers good value for the price?

No

Are you happy with Okta's feature set?

No

Did Okta live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Okta go as expected?

I wasn't involved with the implementation phase

Would you buy Okta again?

No

In my opinion, the worst and most cumbersome authenticator I've ever had the displeasure of using. Before this we used Microsoft Authenticator without issue for at least a couple years. I'm sure out IT team has a good reason switching to Okta, but from an end user perspective, I think it's awful (awful enough that I'm actually taking the time to write this review).

Okta Feature Ratings

Identity Management
2.6
ID-Management Access Control
2
ID Management Single-Sign On (SSO)
2
Multi-Factor Authentication
1
Password Management
1
Account Provisioning and De-provisioning
5
ID Management Workflow Automation
2
ID Risk Management
5

Comments

More Reviews of Okta

  1. Home
  2. Identity Management Solutions
  3. Okta Reviews
  4. User Review of Okta