Item: ON24
Rating: 4
Author: Arika Chioma Ejim

Use Cases and Deployment Scope

As the production manager, I produce webinars using On24. The program is easy for the presenters and producers to use. However, the quality of the platform is lacking. There are always technical issues.

Webinar Use Case

Training

Pros and Cons

The polling feature works well
Loading slides and the storyboard are nice features to have
Analytics are great.

There are always technical issues
there should be a dial in number included at no extra cost.
The videos never play as they are supposed too.

Integration to CRM & Marketing Automation

Currently no other integration

Reliability and Availability

The chat feature works well. However, when you get someone on chat. They always tell you they need to open a ticket. That takes forever for someone to get back to you. Then you have to re-explain everything. It can be frustrating

Return on Investment

We have a large number of members gaining valuable learning content through the On24 webinar platform

Alternatives Considered

Adobe

Likelihood to Recommend

On24 is nice and easy to use, however, it is lacking some key features.

My View

Overall Satisfaction with ON24