Digital Transformation of IBM Client Centers.
June 20, 2019

Digital Transformation of IBM Client Centers.

Andrew Stephens | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

Webinar activities and digital client experience activity through creating a digital representation of a client center in much the same way as a physical center. This center not only shows webinars (digital meetings bringing the value of subject matter experts into visibility) but also the breadth and depth of solutions expertise applicable for a wide number of industries.
  • Excellent webinar technology.
  • Technological understanding of business requirements.
  • Global presence.
  • More business consultancy.
  • Too American focussed and thus, the European part of the business seems not to have the capacity to respond to requirements without consulting the US.
  • More proactivity needed in managing clients' business needs rather than just taking each webinar as a transaction.
There is always global availability but what we really need is local availability which knows and understands our business and what we are planning on a weekly basis. The extended support is always very good but a more personalized approach would work wonders.
  • Brought digital meetings as an accepted and integral component of IBM Client Centers' offerings.
  • Slow uptake of enhancing mobile technology (i.e. using iPad for webinars, etc. ) has had a negative image on the use of such tools.
Where a person or company has a specific objective and a specific need and a webinar would be the vehicle to deliver on that objective then ON24 is the supplier. If you need ongoing advice and consultancy you may need to look elsewhere.

ON24 Feature Ratings

Audience polling
Branding options
Integration to Marketing Automation
Participant roles & permissions
Confidential attendee list
Record meetings / events
Event registration