ON24: Best Webinar Program Available
June 28, 2019

ON24: Best Webinar Program Available

Cheri Edwards | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

Currently, the system is being used by a couple of departments. I use it for customer-facing webinars which are educational and resourceful. Another department uses it to help train their distributors on our new products. And a couple of our departments now use it for employee informational meetings so that it can be an on-demand resource. I guess the business problems it addresses is awareness and communication that can be always available and not just on that certain day/time.
  • Internal communications
  • Lead generation
  • Training
  • Customer Support: No matter what option you choose (chat, submit a question to Technical Support, or contacting your rep) you receive an answer right away.
  • Allowing customization of your console.
  • The number of ways to engage with your audience: polls, surveys, call-to-action button, sharing with multiple tools, social media options.
  • Training videos & documents: a Hub to go to for answers before contacting Technical Support.
  • When creating a certificate, ability to change the font text and sizing for name and date.
  • Full reporting on the registration source (not just per webinar).
We are not integrated with our CRM at this time.
I have only experienced one issue during a live performance but it was minor. The event still took place and was successful but the videos we included needed a little help to start. Once the issue was notified, it was quickly resolved. This platform is very reliable and is very easy to contact someone to help with any issues that arise.
  • The system is very easy to use.
  • It is very engaging and resourceful to those that view the webinars.
  • The webinars can be used for marketing at a later date or linked to blogs and articles as a reference.
  • The training webinars can be used as an end of year accountability tool.
With Adobe Connect we were missing on a lot of things like engagement (polling within the presentation), multiple resources to include, a call-to-action button (to register for the next webinar), reporting, and registration source tracking.
ON24 is well suited for creating a resource that can be used in different ways of advertising or getting awareness out. I was asked by one team if they could use the system as a coaching tool. For the needs they were looking for, ON24 was not the correct tool for them.

ON24 Feature Ratings

Audience polling
Branding options
Integration to Marketing Automation
Participant roles & permissions
Confidential attendee list
Calendar integration
Record meetings / events
Event registration