From the seat of execution...
May 13, 2022

From the seat of execution...

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We use ON24 to facilitate virtual and hybrid event experiences for our clients. It allows us to provide a reliable and secure platform that lets us tailor the experience to our customer's branding and communication needs.
  • Lots of customization options
  • Extensive Knowledge center for self-learning.
  • Allows us to create multiple types of experiences in one place.
  • Some tools lack consistency in design or functionality.
  • Some features a bit hidden.
  • Certain functionalities are locked to others that may not be included in a plan, like an archive chaptering tied to slides.
  • Usually a way to accomplish client requests
  • Allows me to brand and structure on an event to event basis so no workflow needs to be overridden
  • Templates allow for increased efficiency.
Our company does not use the data directly but our clients do for everything from targeted post-event communication to qualifying their attendee's interest for priority at other live events.
It has definitely made me more comfortable with broadcast streaming and what it takes to be successful with that. That has opened up a few different doors for differing levels of client access based on the complexity they can handle.
Very good flexibility but still a ways to go. Features like Sim2Live are major progress but could be expanded to have switching go both ways. Broadcast quality limitations exist. Would be amazing to encode signals directly rather than need to employ an additional vendor on broadcast events. Would also be awesome to have control over staging speakers in webcam events rather than just relying on the noise speech algorithm so we could control the look of panels.

Do you think ON24 delivers good value for the price?

Not sure

Are you happy with ON24's feature set?


Did ON24 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ON24 go as expected?

I wasn't involved with the implementation phase

Would you buy ON24 again?


ON24 is great for curious teams who want to put in the effort to create tailored and dynamic events for marketing or clients. You can use it if you only know the basics, but you want to dive into their demos and knowledge center to get the most out of it.