Enterprise Content Management Software Review
November 04, 2022
Enterprise Content Management Software Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with OnBase by Hyland
OnBase by Hyland is our document and report repository. We heavily utilize workflow in our institution. We took a very manual paper process and made it 100% electronic.
- OnBase provides solutions that are easy to manage.
- OnBase has integrations with other software platforms.
- OnBase makes it easy to capture and process physical and electronic content, so the information is accessible to users immediately after import.
- It would be nice to have a dedicated support team when an issue arises instead of opening a ticket and being placed in a queue for support.
- The support turnaround time is lacking. Sometimes we wait hours or days for a response.
- If your issue isn't resolved with support upon first contact, it is hard to get a follow up.
- Workflow
- Workview
- Outlook Integration
- DIP
- COLD
- Improvements on ability to find the correct information in a timely manner.
- Records management provides reportable retention and purge information.
- Reduced need for additional staff when converting to electronic processing.
OnBase provided a very robust workflow process compared to others.
Do you think OnBase delivers good value for the price?
Yes
Are you happy with OnBase's feature set?
Yes
Did OnBase live up to sales and marketing promises?
Yes
Did implementation of OnBase go as expected?
Yes
Would you buy OnBase again?
Yes