Overall Satisfaction with OnBase
We started using it to manage our HR and AP/Accounting documents to eliminate our reliance on paper documents. Once we had moved most of our documents to digital storage we expanded the solution to take advantage of their workflow and digital document solutions. OnBase continued to grow to also be used for our associate policies, various workflow applications, and storing documents across the organization, not just in HR and Accounting.
- Document maintenance
- Customizable workflows
- Securing data and information
- Granular configuration
- Support has gone down in quality in the past couple years
- Pricing on certain modules is prohibitive for smaller organizations
- Security
- Customization
- Tracking and activity logging
- Reclaimed office space used for associates that was previously used by file cabinets
- Maintaining staff levels in certain main departments despite significant growth of the organization
- Workflow solutions have eliminated situations where documents are "lost" or forgotten as was the case when using paper or email
Do you think OnBase delivers good value for the price?
Yes
Are you happy with OnBase's feature set?
Yes
Did OnBase live up to sales and marketing promises?
Yes
Did implementation of OnBase go as expected?
I wasn't involved with the implementation phase
Would you buy OnBase again?
Yes