Item: OneSource Virtual
Rating: 10
Author: Aaron Ormsby

Use Cases and Deployment Scope

We use OneSource Virtual for their professional services in regard to system issues. We also use them for almost all of our payroll-related functions like garnishments, employment verification, year-end processing, and state and federal taxes.

Pros and Cons

Customer Service.
Communication.
Organization
Attention to Detail.

System UI is a little hard to navigate.
Would like a little more human interaction here and there.
Lots of notifications but not a terrible thing just a lot of emails sometimes.

Return on Investment

Resolved issues quickly (Time saving).
Identified payroll issues (Improved compliance).

Support Rating

Very responsive representatives, organized, and always willing to do more.

Key Insights

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

Yes

Did implementation of OneSource Virtual go as expected?

Yes

Would you buy OneSource Virtual again?

Yes

Likelihood to Recommend

They just have amazing customer service and are so quick to respond to urgent matters. Never had any issues working with them.

You want great service? OneSource Virtual is the one.

Overall Satisfaction with OneSource Virtual