Item: OneSource Virtual
Rating: 10
Author: Valerie Tazelaar

Use Cases and Deployment Scope

We use Tax Services and Garnishment services currently. They also do the back end on the payroll banking and GL.

Pros and Cons

Customer Service - Top notch.
Communication
Compliance

Testing and Upgrades.
Provided more upcoming information for the future releases.

Return on Investment

Defiantly a time saver.
Perfection of Quality.

Support Rating

I would give Customer service a 10. They are always available and willing to help.

Key Insights

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

Yes

Did implementation of OneSource Virtual go as expected?

Yes

Would you buy OneSource Virtual again?

Yes

Other Software Used

Workday Cloud Platform

Likelihood to Recommend

AMS is knowledgeable about payroll and knows how to assist in getting things done; customer service Reps are helpful and understand deadlines.

Users and Roles

8 - Payroll, Benefits, HRIS

Support Headcount Required

3 - payroll specialist, SR manager and HRIS system

Business Processes Supported

Garnisment
Tax
General payroll

Innovative Uses

Collaboration on net processes
Tax fillings and Amendments

Future Planned Uses

Reporting might be a good one

Likelihood to Renew

I do feel they are a great extension to the payroll service

Customer focused system knowledgeable, ONE source is number ONE in my book.

Overall Satisfaction with OneSource Virtual