OpenNMS works great to monitor your network and improve your customer's experience.
Anonymous | TrustRadius Reviewer
August 04, 2017

OpenNMS works great to monitor your network and improve your customer's experience.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpenNMS

We're using OpenNMS to monitor our network gear across the globe. It allows our NOC to see problems quickly and engaged the proper teams within our large organization quickly when there are issues. As a result of implementing OpenNMS we've been able to improve response times and improve our customers' experience.
  • Collecting information from various vendors and platforms.
  • Displaying the information that's collected in an easily readable format.
  • Notifying us of problems as soon as they arrive so that we can address them as quickly as possible.
  • We've had a few issues with delayed alerting.
  • I haven't quite figured out how to make topologies work yet, but I haven't spent a ton of time on it either.
  • We've also had a bit of trouble importing some MIBs, but that usually boiled down to working with the vendor to make sure we had the right MIBs and dependencies.
  • We've been able to improve our customers' experience.
  • Because we're able to respond to issues quicker, we're able to better meet our SLAs.
  • We are able to see smaller problems and address them before they become big problems.
I've setup and administered Zabbix at past jobs and now just use OpenNMS from an end user perspective while working as a Sr. Network Engineer. I think both are great products, both have steep learning curves when it comes to initial setup and installation. From the end user perspective I personally prefer Zabbix (but that's probably because I've had more time with Zabbix and learned it first,) but both provide the necessary information to improve your network monitoring.
We've been using OpenNMS for network monitoring and have been fairly happy with it. There can be a bit of a learning curve to the setup and installation which might turn some people off, but if you can work through the learning curve it's a pretty powerful tool at the awesome price of free (paid support is available).