OpenPhone Virtual Phone for Small Business
May 24, 2022

OpenPhone Virtual Phone for Small Business

Michael DeVivo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with OpenPhone

I use OpenPhone to provide a single business phone line for a small real estate business. It provides me with voice and text service, including graphics and photos which some competitors can't do. The integrated experience is also refreshing! Why should voicemails and texts be separated into separate apps? With OpenPhone they are combined. The web interface is super convenient since I like to use a full-size keyboard when possible for texting.
  • Virtual phone number
  • Text/voice integration
  • Web interface
  • Haven't found any shortcomings yet
  • Virtual phone number
  • iPhone app
  • Integrated text/call log
  • OpenPhone does its job without getting in the way
I tried 3 other virtual phone services before I found OpenPhone. None of them were as well designed or easy to use as OpenPhone, and some were not reliable. All were more expensive. Some fell short on service...try as I might I couldn't get them to switch my existing number to their service. OpenPhone's migration process was pain-free. Some were overly complex and required much too much set up for a simple one-line phone and text service. Some required a number to be entered in the contact list before I could call someone who texted me, or text someone who called me. OpenPhone fixed all of these issues for me.

Do you think OpenPhone delivers good value for the price?

Yes

Are you happy with OpenPhone's feature set?

Yes

Did OpenPhone live up to sales and marketing promises?

Yes

Did implementation of OpenPhone go as expected?

Yes

Would you buy OpenPhone again?

Yes

OpenPhone is a perfect tool for my needs, providing a reliable 2nd number with a reliable, and extremely easy-to-use iPhone app.

OpenPhone Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated