Overall Satisfaction with OpenPhone
Internet telephony, VOIP, and other IP Voice solutions have been around for some time. Vendors are in abundance too. When it comes to deciding which solution would provide the best experience, the choice can be daunting. The reason (if you're like me, are reading these reviews) is that in many cases the solutions available, can be rebranded, or resold options all claiming to be feature-rich. With such a broad spectrum of solutions, to rise to the top of a category in such a short time shows the elegant simplicity of a complex and reliable communications tool. From limits to proprietary equipment, prerequisites, or complicated pricing tiers, an IT admin almost needed another admin just for this. OpenPhone allows both at my company, and others I've talked with as well, to distribute inbound calls, messages, and more to appropriate departments with almost instant success. One of my favorite features is its integrations to a CRM, and the ability to go beyond even that with Zapier and more. If for any other reason than to redirect spam and other time expenses, this solution will win.
- Call Routing
- SMS and Text Management
- Customer Support
- Clear User Interface
- Reliability
- Broader CRM Integration options
- 24/7 Phone and Chat Support
- More Device, Microphone, Video support
- Call Routing
- Text Message Integration
- Call Recording
- CRM Integration
- Most other solutions required complicated on-boarding, and/or hardware. OpenPhone did not. Saving us time and maximizing our ROI.
- Time is Money, sorry for the cliche, but on board and training saved so much time. This really paid off when things need to happen fast and work as promised.
- This is not really a negative impact but legacy clients were used to one number and get me, which they loved. However, they found that contacting the appropriate person achieved their goals much faster, than contacting the founder. So some learning curve for older clients used to our older SOP.
Do you think OpenPhone delivers good value for the price?
Yes
Are you happy with OpenPhone's feature set?
Yes
Did OpenPhone live up to sales and marketing promises?
Yes
Did implementation of OpenPhone go as expected?
Yes
Would you buy OpenPhone again?
Yes