OpenPhone will Open Your Day
June 02, 2022

OpenPhone will Open Your Day

Andrew Voirol | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with OpenPhone

Internet telephony, VOIP, and other IP Voice solutions have been around for some time. Vendors are in abundance too. When it comes to deciding which solution would provide the best experience, the choice can be daunting. The reason (if you're like me, are reading these reviews) is that in many cases the solutions available, can be rebranded, or resold options all claiming to be feature-rich. With such a broad spectrum of solutions, to rise to the top of a category in such a short time shows the elegant simplicity of a complex and reliable communications tool. From limits to proprietary equipment, prerequisites, or complicated pricing tiers, an IT admin almost needed another admin just for this. OpenPhone allows both at my company, and others I've talked with as well, to distribute inbound calls, messages, and more to appropriate departments with almost instant success. One of my favorite features is its integrations to a CRM, and the ability to go beyond even that with Zapier and more. If for any other reason than to redirect spam and other time expenses, this solution will win.
  • Call Routing
  • SMS and Text Management
  • Customer Support
  • Clear User Interface
  • Reliability
  • Broader CRM Integration options
  • 24/7 Phone and Chat Support
  • More Device, Microphone, Video support
  • Call Routing
  • Text Message Integration
  • Call Recording
  • CRM Integration
  • Most other solutions required complicated on-boarding, and/or hardware. OpenPhone did not. Saving us time and maximizing our ROI.
  • Time is Money, sorry for the cliche, but on board and training saved so much time. This really paid off when things need to happen fast and work as promised.
  • This is not really a negative impact but legacy clients were used to one number and get me, which they loved. However, they found that contacting the appropriate person achieved their goals much faster, than contacting the founder. So some learning curve for older clients used to our older SOP.

Do you think OpenPhone delivers good value for the price?

Yes

Are you happy with OpenPhone's feature set?

Yes

Did OpenPhone live up to sales and marketing promises?

Yes

Did implementation of OpenPhone go as expected?

Yes

Would you buy OpenPhone again?

Yes

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

OpenPhone Feature Ratings

Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
7
Call screening
10
Message alerts
10
Audio conferencing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated