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OpenText core to improve customer lifecycles
May 11, 2022

OpenText core to improve customer lifecycles

Russell Pabon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Core Experience Insights

I've been using Opentext core Experience Insights almost daily for the past three years to deliver satisfactory customer experiences. We use Opentext core insights in the marketing team to aggregate multiple data sources, core experience insights in the customer lifecycle. It has helped us maintain our brand and achieve business results by improving our customers' journeys right from acquisition through to satisfaction and retention.
  • It utilizes data sets specifications to map the sequence of customer interactions effectively.
  • It captures and tracks events data across multiple channels i.e. Exstream and teamsite.
  • The dashboard displays the journey interaction performance so well that we are able to visualize, adjust and optimize the journeys.
  • While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.
  • Automating journey orchestration based on relevance and behaviors to improve customer interactions.
  • Effective management of the entire customer lifecycles.
  • Maintaining the quality of our brand through satisfactory experiences.

Do you think OpenText Core Experience Insights delivers good value for the price?

Yes

Are you happy with OpenText Core Experience Insights's feature set?

Yes

Did OpenText Core Experience Insights live up to sales and marketing promises?

Yes

Did implementation of OpenText Core Experience Insights go as expected?

Yes

Would you buy OpenText Core Experience Insights again?

Yes

Veeam Backup & Replication
OpenText Core Experience Insights has been quite critical to our brand, and if you've been in fashion, you understand how valuable a good brand is. By properly visualizing customer experiences and having better management of their lifecycles, we are able meet their demands and have more retention. The only issue with OpenText core is on results display in drilldowns but not it's efficiency to improve customer experiences that's why it would be a good fit for your marketing team.