OpenText is Great for a Growing Company!
May 12, 2022
OpenText is Great for a Growing Company!
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpenText Core Experience Insights
Being a $100M company, we've been very successful from word of mouth and taking care of our customers. However, the larger we grow as an organization, the more complicated it is to pin point the customer journey and at what point they feel delight and at what point they feel challenge. OpenText Core Experience Insights takes all of our analytics into one platform to help guide us through the buyers journey.
Pros
- Helps to determine our lead scoring
- Captures analytics accurately from multiple channels
- Helps us to visualize at what point leads will turn into sales
Cons
- Difficult to update
- Clunky workflow module
- Need to know coding
- Return on Investment due to manual processes
- Analytics have improved our sales score
- Increased revenue due to predictive analytics
Price was the determining factor in our choice for OpenText Core Experience Insights, as we were doing things very manually in the past. That being said, the larger we grow, we may look to other options as Acquia was very high on our list but a bit more advanced than we needed.
Do you think OpenText Core Experience Insights delivers good value for the price?
Yes
Are you happy with OpenText Core Experience Insights's feature set?
Yes
Did OpenText Core Experience Insights live up to sales and marketing promises?
Yes
Did implementation of OpenText Core Experience Insights go as expected?
Yes
Would you buy OpenText Core Experience Insights again?
Yes
Comments
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