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OpenText Core Experience Insights

OpenText Core Experience Insights


What is OpenText Core Experience Insights?

OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds…

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What is OpenText Core Experience Insights?

OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer…

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Product Details

What is OpenText Core Experience Insights?

OpenText Core Experience Insights Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings



(1-5 of 5)
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Score 7 out of 10
Vetted Review
Verified User
We use OpenText Core Experience Insights to deliver and monitor customer campaigns across any channel. Thanks to its powerful data visualization tool and the ability to integrate with several sources it has quickly become one of the most important players in this field. OpenText Core Experience Insights is one of the most chosen solutions by our customers.
  • Deliver email campaign.
  • Get data insights.
  • Visualize and present data efficiently.
  • Connection with even more marketing and CRM tools.
  • Offer a free trial to test the tool.
  • Leverage on partners to grow products capabilities.
OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it.
  • Strategic effectiveness.
  • Cost reduction.
  • Conversion increase.
OpenText Core Experience Insights is less pricy than Adobe Marketing Cloud suite but it offers fewer functionalities. OpenText Core Experience Insights is one of the best solutions for companies on a budget and that want to monitor campaigns or performance on traditional channels.
Score 9 out of 10
Vetted Review
Verified User
OpenText Core Experience Insights helped us by
1. Automated data collection - Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites. Implemented for diverse requirements: Social media tracking Image recognition Pricing comparison Competitor content mapping e-Commerce products’ cataloging etc.
2. Automated process and analysis of data - Used for information sourcing through advanced web scrapping, de-duplication, and smart tagging, coupled with human intervention for information validation• Implemented for various projects such as:› Market and sales intelligence› Competitor tracking› Management moves› Social media tracking› Customized information sourcing.
  • Automated data collection
  • Automated process and analysis of data
  • Automated dashboards and reporting
  • Image recognition
  • Sentiment analysis
  • Language translation
OpenText Core Experience Insights is suited for
1. Tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data.
2. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.
3. Automated extraction and classification of information from unstructured text and insight generation.
  • Explored the opportunities for different levels of collaboration and open innovation.
  • Regularly evaluate emerging start-ups’ offerings and find synergies with our own portfolio.
  • Build new systems and work on innovative technologies.
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback
Defect reporting and TNI
Agent performance reporting
Overall compliance and governance
Continuous improvement
End-to-end account study
Customer complaint analysis
Upstream process feedback
Business non-value add analysis
Vital business insights
Transformation opportunities
Score 4 out of 10
Vetted Review
Verified User
Being a $100M company, we've been very successful from word of mouth and taking care of our customers. However, the larger we grow as an organization, the more complicated it is to pin point the customer journey and at what point they feel delight and at what point they feel challenge. OpenText Core Experience Insights takes all of our analytics into one platform to help guide us through the buyers journey.
  • Helps to determine our lead scoring
  • Captures analytics accurately from multiple channels
  • Helps us to visualize at what point leads will turn into sales
  • Difficult to update
  • Clunky workflow module
  • Need to know coding
There are probably other software platforms out there that could assist us in the customer journey a little better than Open Text Core Experience Insights, however we have been doing everything very manually from Voice of Customer, Customer visits, round tables, focus groups, and calling lost customers so this is much better than the manual process. I've heard good things about Acquia as well.
  • Return on Investment due to manual processes
  • Analytics have improved our sales score
  • Increased revenue due to predictive analytics
Price was the determining factor in our choice for OpenText Core Experience Insights, as we were doing things very manually in the past. That being said, the larger we grow, we may look to other options as Acquia was very high on our list but a bit more advanced than we needed.
Russell Pabon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I've been using Opentext core Experience Insights almost daily for the past three years to deliver satisfactory customer experiences. We use Opentext core insights in the marketing team to aggregate multiple data sources, core experience insights in the customer lifecycle. It has helped us maintain our brand and achieve business results by improving our customers' journeys right from acquisition through to satisfaction and retention.
  • It utilizes data sets specifications to map the sequence of customer interactions effectively.
  • It captures and tracks events data across multiple channels i.e. Exstream and teamsite.
  • The dashboard displays the journey interaction performance so well that we are able to visualize, adjust and optimize the journeys.
  • While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.
OpenText Core Experience Insights has been quite critical to our brand, and if you've been in fashion, you understand how valuable a good brand is. By properly visualizing customer experiences and having better management of their lifecycles, we are able meet their demands and have more retention. The only issue with OpenText core is on results display in drilldowns but not it's efficiency to improve customer experiences that's why it would be a good fit for your marketing team.
  • Automating journey orchestration based on relevance and behaviors to improve customer interactions.
  • Effective management of the entire customer lifecycles.
  • Maintaining the quality of our brand through satisfactory experiences.
Veeam Backup & Replication
Score 5 out of 10
Vetted Review
Verified User
Work and collaborate with other teams and especially other roles (like translation or quality management). The main aspect is the sharing of documents, ideas, and data across different departments. Especially the integration with Microsoft 365 is really helpful for our needs.
  • content management
  • digital asset management
  • customer communication
  • voice and contact center
  • analytics and ai
  • processes and collaboration
If you want to have a strong content management solution it fits the needs really well. But on the other side, if you think you will need an advanced AI and analytics solution for your business problems, then you should really consider if OpenText Core Experience Insights is well suited.
  • No changes till now, as we do not have used it long enough
One of our customers has made good experiences with OpenText Core Experience Insights compared to the alternatives. That is the main reason we wanted to give it a try.
Jira Work Management (Jira Core), GitHub, Microsoft 365 (formerly Office 365)
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