Try it out, but with caution
May 09, 2022

Try it out, but with caution

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Core Experience Insights

Work and collaborate with other teams and especially other roles (like translation or quality management). The main aspect is the sharing of documents, ideas, and data across different departments. Especially the integration with Microsoft 365 is really helpful for our needs.

Pros

  • content management
  • digital asset management
  • customer communication

Cons

  • voice and contact center
  • analytics and ai
  • processes and collaboration
  • No changes till now, as we do not have used it long enough
One of our customers has made good experiences with OpenText Core Experience Insights compared to the alternatives. That is the main reason we wanted to give it a try.

Do you think OpenText Core Experience Insights delivers good value for the price?

Not sure

Are you happy with OpenText Core Experience Insights's feature set?

Yes

Did OpenText Core Experience Insights live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText Core Experience Insights go as expected?

Yes

Would you buy OpenText Core Experience Insights again?

No

Jira Work Management (Jira Core), GitHub, Microsoft 365 (formerly Office 365)
If you want to have a strong content management solution it fits the needs really well. But on the other side, if you think you will need an advanced AI and analytics solution for your business problems, then you should really consider if OpenText Core Experience Insights is well suited.

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