OpenText Core Experience Insights Review
May 12, 2022
OpenText Core Experience Insights Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpenText Core Experience Insights
OpenText Core Experience Insights helped us by
1. Automated data collection - Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites. Implemented for diverse requirements: Social media tracking Image recognition Pricing comparison Competitor content mapping e-Commerce products’ cataloging etc.
2. Automated process and analysis of data - Used for information sourcing through advanced web scrapping, de-duplication, and smart tagging, coupled with human intervention for information validation• Implemented for various projects such as:› Market and sales intelligence› Competitor tracking› Management moves› Social media tracking› Customized information sourcing.
1. Automated data collection - Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites. Implemented for diverse requirements: Social media tracking Image recognition Pricing comparison Competitor content mapping e-Commerce products’ cataloging etc.
2. Automated process and analysis of data - Used for information sourcing through advanced web scrapping, de-duplication, and smart tagging, coupled with human intervention for information validation• Implemented for various projects such as:› Market and sales intelligence› Competitor tracking› Management moves› Social media tracking› Customized information sourcing.
Pros
- Automated data collection
- Automated process and analysis of data
- Automated dashboards and reporting
Cons
- Image recognition
- Sentiment analysis
- Language translation
- Explored the opportunities for different levels of collaboration and open innovation.
- Regularly evaluate emerging start-ups’ offerings and find synergies with our own portfolio.
- Build new systems and work on innovative technologies.
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback
Defect reporting and TNI
Agent performance reporting
Overall compliance and governance
Continuous improvement
End-to-end account study
Customer complaint analysis
Upstream process feedback
Business non-value add analysis
Vital business insights
Transformation opportunities
Defect reporting and TNI
Agent performance reporting
Overall compliance and governance
Continuous improvement
End-to-end account study
Customer complaint analysis
Upstream process feedback
Business non-value add analysis
Vital business insights
Transformation opportunities
Do you think OpenText Core Experience Insights delivers good value for the price?
Yes
Are you happy with OpenText Core Experience Insights's feature set?
Yes
Did OpenText Core Experience Insights live up to sales and marketing promises?
Yes
Did implementation of OpenText Core Experience Insights go as expected?
Yes
Would you buy OpenText Core Experience Insights again?
Yes
Comments
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