OpsGenie is best of breed
July 27, 2018

OpsGenie is best of breed

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

We use it for our on call rotation system as well as for missed execution monitoring (a.k.a. OpsGenie "Heartbeats"). I'm a big fan of this company/product and have been using it since the early days. It has a million integrations which we make ample use of. Customer service is also excellent.

Pros

  • It's never down. Highly dependable for an alerting system. In the 3+ years we've used it I've never missed an alert.
  • Heartbeat monitoring is AWESOME
  • Excellent customer service

Cons

  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
  • Positive: Much faster response time to incidents
  • Positive: Much more confidence in catching missed executions by way of monitoring
Much more pricing friendly than PagerDuty but I haven't done the comparison in years so not sure how pricing/features stack up nowadays. Been very happy with OpsGenie.
Excellent for on call rotation and consolidation of alerting. Integrates with just about every other product you can imagine.

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