OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
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| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
OpsGenie is a versatile tool used by various departments in organizations to streamline incident management and improve communication. Its primary use case is to notify on-call users and teams about high-priority alerts and incidents, enabling them to quickly address and resolve issues. According to users, OpsGenie's timeline feature provides visibility into alerts, showing who has acknowledged and ignored them, which helps in tracking the progress of an incident.
OpsGenie's description box allows users to provide detailed information about the problem and notify engineers, enhancing collaboration and ensuring that all relevant information is shared. The tool is also utilized for scheduling on-call rotations, notifying the respective on-call member via SMS, mobile app, or phone call when a cluster or service goes down. Users have found the customizable notification method and sequence useful, as it ensures that alerts are forwarded to the next available person if the initial call is missed.
OpsGenie integrates seamlessly with other tools like CloudWatch and Datadog for extensive monitoring and with JIRA for issue workflow management. This integration capability enables teams to effectively manage alerts, incidents, and escalations arising from both cloud-based and on-prem infrastructure. Additionally, OpsGenie facilitates communication between remote departments and teams, making it a valuable resource for ensuring efficient collaboration.
The smooth onboarding process of OpsGenie allows new users to quickly participate in the alert community without any complications. The customization options and automation make it easy to schedule on-call rotations and set up secondary notifications if the primary on-call person does not respond promptly. With its centralized management of on-call rotations and routing of alerting, OpsGenie proves to be a valuable resource for DevOps teams looking to streamline their incident management processes.
In summary, OpsGenie's diverse range of use cases includes notifying on-call users about high-priority alerts, providing visibility into alerts with its timeline feature, enabling detailed problem descriptions, scheduling on-call rotations, customizing notification methods, integrating with other tools for extensive monitoring, facilitating communication between departments and teams, and streamlining incident management processes.
User-friendly Interface: Many users have praised the intuitive and easy-to-use interface of OpsGenie, making it convenient for both experienced and new users to navigate and perform tasks efficiently. This sentiment was shared by a significant number of reviewers.
Effective Communication Channels: The availability of multiple communication channels such as SMS, email, and calls has been highly regarded by users. This feature allows for effective communication and prompt addressing of incidents, ensuring that important messages are delivered through preferred channels.
Efficient On-Call Management: Reviewers have highlighted the value of OpsGenie's on-call management features, including the ability to schedule on-call engineers and configure alerts related to specific issues. These functionalities contribute to efficient resource management and ensure that the right personnel are notified for each situation.
Long Response Time for Paging: Some users have expressed frustration with the long response time when paging engineers. They feel that the delay hinders their ability to address issues promptly and would like to see a reduction in the response time.
Limited Reporting Capabilities: Several users have mentioned that OpsGenie lacks comprehensive reporting capabilities. They feel that there is a significant reliance on exporting data to Excel for in-depth analysis and reporting, which they find cumbersome. Users express a desire for more robust built-in reporting features within the platform itself.
Lack of Mobile App Features: The mobile app provided by OpsGenie has been criticized by some users for its lack of features compared to the web GUI. These users believe that the app could be improved to offer a more seamless experience and provide access to all necessary functionalities on mobile devices.
