EDCO Optimizely B2B Commerce Cloud review
June 24, 2022

EDCO Optimizely B2B Commerce Cloud review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Optimizely B2B Commerce Cloud

We are an exterior building product manufacturer and distributor. We use Optimizely B2B Commerce Cloud as a sales tool for our diverse customer base to place orders. Our customers also use it to check on the status of their order file. they also use it as a price source. This tool has helped with order entry errors.
  • up to date price
  • up to date inventory
  • Product updates
  • Service after the sale. We have extreme difficulties getting quality service when we have issues
  • We believe Optimizely B2B Commerce Cloud costs too much for what we get out of it.
  • We have strugglede to get our largest customers to use the portal
Leigh has been available and meets with us frequently but she has not been able to get the service department to effectively help us with our issues
When we don't have update issues, the product works extremely well

Do you think Optimizely Configured Commerce delivers good value for the price?

No

Are you happy with Optimizely Configured Commerce's feature set?

Yes

Did Optimizely Configured Commerce live up to sales and marketing promises?

No

Did implementation of Optimizely Configured Commerce go as expected?

Yes

Would you buy Optimizely Configured Commerce again?

No

we have been trying to get our sandbox updated for several months. There is a problem with the inventory and pricing API connection.

Optimizely Configured Commerce Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
6
Branding
Not Rated
Mobile storefront
Not Rated
Website integration
Not Rated
Visual customization
8
CMS
8
Abandoned cart recovery
Not Rated
Checkout user experience
7
eCommerce security
1
Promotions & discounts
Not Rated
Personalized recommendations
7
SEO
5
Multi-site management
7
Order processing
7
Inventory management
7
Shipping
6
Custom functionality
7