Oracle Commerce Cloud for B2B
August 27, 2019
Oracle Commerce Cloud for B2B
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Commerce Cloud for B2B
Overall Satisfaction with Oracle Commerce Cloud
OCC is used as an online store for our customer base. It gives customers an option to look up pricing, place orders and pay invoices. It helps free our customer service team to provide higher value service than order taking by offering a self-help option to our customers.
- B2B configuration options cover all the basic use cases.
- The product management tool is good compared to others I’ve used.
- 4 updates annually mean that new features are available to provide more value from the tool.
- Nascent tool means limited robustness.
- Logging to capture errors is not built into the level that is meaningful to end-user making troubleshooting difficult.
- Lack of resources and community to learn how to use the tools (due to the relatively new product).
- Still under evaluation.
OCC is in the infancy stage. The basics are there but there is a lot of room for growth.