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Oracle ATG Web Commerce - A Viable Commerce Solution for the Right Business
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Updated September 06, 2019

Oracle ATG Web Commerce - A Viable Commerce Solution for the Right Business

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle ATG Web Commerce

My company uses Oracle ATG Web Commerce for B2B sales. We manufacture products which we sell to health care professionals who in turn sell to end users. The product is currently in use by our Inside Sales department, but we do have plans to open it up to our outside business partners in the near future.
  • The product allows you to customize/personalize the eCommerce experience for each user.
  • It lets you load different catalogs and/or prices for different customers.
  • It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.
  • The various components of ATG make it somewhat complex to configure and manage. For example, in addition to the main ATG Commerce module, you have others such as BCC, Endeca, WCS, etc.
  • It can be difficult to find support staff for ATG Web Commerce because it is a very specialized skill set. Those who do support it demand a high salary.
  • The architecture (number of servers, etc.) requires a fairly large footprint.
  • We are working to transition our inside sales team from placing orders in Oracle's E-Business Suite to placing them in ATG. We have found that we can streamline our ordering process allowing users to place orders much faster and be more productive.
  • The implementation of ATG has been very expensive for us. We are on our third implementation partner. There are a good number of companies out there that claim to have experience implementing this product, but be sure to check references and see some examples of their past work.
  • The user interface is much nicer than what we are used to with EBS, and we expect user adoption to go smoothly.
Yes - I am a member of the PipelinePros.

My colleagues and I have utilized PipelinePros as a reference for suggestions and troubleshooting. It is an online community specifically for Oracle ATG Web Commerce. It is helpful to get some insight into how other companies and users of the product solve similar issues to those that we experience.
If you are looking for a highly customizable commerce solution, and have the means and manpower to support it, then Oracle ATG Web Commerce would be ideal. You can customize the most minute details outside of the out-of-the-box functionality which in itself is more than capable. Also, it is able to easily integrate with other applications.

If you are looking for a small-scale commerce solution, I think this would be overkill.

Oracle ATG Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
7
Branding
9
Mobile storefront
7
Product variations
8
Website integration
9
Visual customization
10
CMS
9
Abandoned cart recovery
9
Checkout user experience
8
eCommerce security
9
Promotions & discounts
8
Personalized recommendations
8
SEO
7
Multi-site management
9
Order processing
9
Inventory management
7
Shipping
8
Custom functionality
10