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Oracle CRM Review
August 12, 2019

Oracle CRM Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM

Oracle CRM is being used across the entire company, as a help desk ticket capture tool as well as an asset management system. Overall, the system allows us to coordinate Helpdesk instances with hardware deployments, and track all equipment deployed to all users. The tool has been immensely helpful in ensuring collaborative data collection between multiple departments.
  • Flexible configuration.
  • Reporting.
  • Scalability.
  • Ability to integrate with other systems.
  • Efficiency.
Oracle is better suited for my company’s needs.
Oracle CRM is great for large scale deployments, as it is flexible with configuration to suit end-user needs. It is quite bulky though - so it may not be ideal for small scale deployments. Integration with other systems can sometimes be tricky - so this is an area that needs some work and can be a red flag if multiple system integration is necessary for your deployment.