A good eCommerce platform
December 09, 2020
A good eCommerce platform
Score 5 out of 10
Vetted Review
Verified User
Software Version
Other
Modules Used
- Commerce Cloud for Retail
Overall Satisfaction with Oracle CX Commerce (formerly Oracle Commerce Cloud)
Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is being used primarily by our eCommerce department, but also used by some in the Marketing department. We’re currently implementing a buy online ship to store program, which will be one of our first steps into eCommerce.
- It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
- It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
- Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
- Oracle CX Commerce lacks on detailed documentation. While there is documentation available for most features, it is often hard to follow and comes off as very general.
- In the past when raising bugs to Oracle Support, the issues have gotten attention and have been documented as known bugs, however Oracle could provide more information to the user when they are planning to fix the bug in a future release. Often times, it is unknown when the issue will be fixed.
- The platform has behavior that does not always perform as expected every time. One example includes publishes not always pushing all selected changes, thus requiring a second publish to push all selected changes. Another example includes searches not always returning the same expected facets every time.
- Revenue growth
- Order volume has increased month after month