A good eCommerce platform
December 09, 2020

A good eCommerce platform

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Modules Used

  • Commerce Cloud for Retail

Overall Satisfaction with Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is being used primarily by our eCommerce department, but also used by some in the Marketing department. We’re currently implementing a buy online ship to store program, which will be one of our first steps into eCommerce.
  • It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
  • It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
  • Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
  • Oracle CX Commerce lacks on detailed documentation. While there is documentation available for most features, it is often hard to follow and comes off as very general.
  • In the past when raising bugs to Oracle Support, the issues have gotten attention and have been documented as known bugs, however Oracle could provide more information to the user when they are planning to fix the bug in a future release. Often times, it is unknown when the issue will be fixed.
  • The platform has behavior that does not always perform as expected every time. One example includes publishes not always pushing all selected changes, thus requiring a second publish to push all selected changes. Another example includes searches not always returning the same expected facets every time.
  • Revenue growth
  • Order volume has increased month after month
Oracle CX Commerce [(formerly Oracle Commerce Cloud)] integrates well with other platforms to make for a smooth eCommerce experience. However, it lacks on other non-eCommerce aspects that the business has requested, such as blogs or loading multiple images on a single page.
Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is well suited for businesses who want to, or are planning to, sell products online. This can include buy online ship to store, buy online pick up in store or buy online ship to home. It is less appropriate for users who are not planning to sell any products, but would rather post information online, such as a blog.

Oracle CX Commerce (formerly Oracle Commerce Cloud) Feature Ratings

Product catalog & listings
7
Product management
7
Bulk product upload
6
Branding
7
Mobile storefront
7
Product variations
6
Website integration
6
Visual customization
6
CMS
Not Rated
Abandoned cart recovery
7
Checkout user experience
7
eCommerce security
7
Promotions & discounts
7
Personalized recommendations
8
SEO
7
Multi-site management
6
Order processing
7
Inventory management
8
Shipping
7
Custom functionality
7