Best Platform For Building Chatbots
supriya prabhakara | TrustRadius Reviewer
Updated March 06, 2020

Best Platform For Building Chatbots

Score 7 out of 10
Vetted Review
Review Source

Overall Satisfaction with Oracle Digital Assistant

Oracle Digital Assistant is a cutting edge platform for developing chatbots with AI/ML integrated.
Here are some of the benefits of using ODA for chatbot development:
  • It can easily integrate with the mobile hub and integration cloud.
  • Has a set of pre-built skills.
  • Comes with AI/ML processing - since it works like a subscription, all the new technology is available automatically. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.

  • All new technology is upgraded automatically.
  • Has a set of pre-built skills.
  • Conversation builder.
  • User-authentication.
  • Analytics for the conversation.
  • Brought down manual efforts.
  • Cost is brought down with the use of bots, significantly reducing the manual time.
  • Time used in finding answers throughout the pages of PDFs is brought down.
Yes - Oracle Users Group - We get a chance to interact with the technology folks and the end-users to understand what the customers are looking for and also what is new in Oracle technology.
I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.

Well suited:
  • Building a bot that needs continuous improvement.
  • Conversion of FAQs into a suitable conversation bot.
  • Building bots which need integration with third-party ERP applications or any other systems.
  • Can integrate well with any third-party systems.
  • Integration happens through API.
Less appropriate:
  • I do not see an area where ODA can be inappropriate for building bots.