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ODA is great to start with for chatbot use cases
June 08, 2021

ODA is great to start with for chatbot use cases

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Oracle Digital Assistant

We leverage ODA mainly for building chatbots for the end customers. There are many customers where we implemented chatbots for the entire department and tweaked the use cases for different departments based on the requirements. It has allowed our customers to get a much better user experience and reduced call volume for service agents of that organization resulting in lowering their cost.
  • Developing new and custom skills for chatbots.
  • Developing conversational style skills for chatbots.
  • Menu style skills for chatbots.
  • Lots of skills those are available out of the box.
  • Building emotional intelligence as part of skills to make it more human like.
  • Giving more omni-channel experience.
  • Virtual agents through tighter IVR integration.
  • Improved user experience
  • Reduced call volume for service agent (call center)
  • reduced cost
  • 24/7 availability

Do you think Oracle Digital Assistant delivers good value for the price?

Yes

Are you happy with Oracle Digital Assistant's feature set?

Yes

Did Oracle Digital Assistant live up to sales and marketing promises?

Yes

Did implementation of Oracle Digital Assistant go as expected?

Yes

Would you buy Oracle Digital Assistant again?

Yes

Salesforce Field Service (Click Field Service Edge), Oracle Cloud Infrastructure
As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.