Oracle Eloqua has a lot of down time
February 13, 2020

Oracle Eloqua has a lot of down time

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with Oracle Eloqua

I am envious of everyone who writes great reviews. I have been working with Eloqua for two years. I am in a small department carrying out many tradeshow email campaigns as well as product launches and press releases. We don't use Oracle to integrate with our CRM (so happy about that). I have used HubSpot and was a happy marketer at my previous job. Eloqua education was a technical fail, and working in the Eloqua app averages downtime every single day. Campaigns have failed to fire, and support is so hard to find. I have managed to adapt and work with what I have, and I feel very limited in the email campaign editor options. I can do custom HTML, but even this is so hard to do with the app. The interface is getting better but has a VERY long way to go before it approaches the user-friendliness and usability of other marketing automation tools. I don't have the decision-making authority to go back to HubSpot. We're frustrated, but want to be happy using Eloqua!
  • Campaign canvas layout
  • Usability
  • Functionality
Scalability is not a concern with my team, however, I doubt this is an issue with Eloqua.
  • We have negative ROI at this time. It is due to our small department.
  • I would pay to not have Eloqua, actually.
We have used Tegrita for helping us with administrative or backend features. We don't have a system integrator.
I would not suggest using Oracle Eloqua for any scenario. Use HubSpot if you have enterprise needs, and if not, use Mailchimp or other automation tools for your emails because they are very functional, user-friendly, and offer more options to do more effective campaigns. Eloqua seems to cause problems for my team every day. Sometimes the problems are damaging.

Oracle CX Marketing (formerly Oracle Marketing Cloud) Feature Ratings

WYSIWYG email editor
2
Dynamic content
2
Ability to test dynamic content
7
Landing pages
1
A/B testing
9
Mobile optimization
1
Email deliverability reporting
10
List management
9
Triggered drip sequences
Not Rated
Lead nurturing
7
Dashboards
4
Standard reports
4
Custom reports
3
API
5
Customizability
1