Oracle Eloqua has a lot of down time
February 13, 2020
Oracle Eloqua has a lot of down time
Score 1 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Oracle Eloqua
I am envious of everyone who writes great reviews. I have been working with Eloqua for two years. I am in a small department carrying out many tradeshow email campaigns as well as product launches and press releases. We don't use Oracle to integrate with our CRM (so happy about that). I have used HubSpot and was a happy marketer at my previous job. Eloqua education was a technical fail, and working in the Eloqua app averages downtime every single day. Campaigns have failed to fire, and support is so hard to find. I have managed to adapt and work with what I have, and I feel very limited in the email campaign editor options. I can do custom HTML, but even this is so hard to do with the app. The interface is getting better but has a VERY long way to go before it approaches the user-friendliness and usability of other marketing automation tools. I don't have the decision-making authority to go back to HubSpot. We're frustrated, but want to be happy using Eloqua!
- Campaign canvas layout
- Usability
- Functionality
- We have negative ROI at this time. It is due to our small department.
- I would pay to not have Eloqua, actually.
Oracle is at the bottom of the stack.