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Oracle Engagement Cloud Review
September 19, 2019

Oracle Engagement Cloud Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

It is used in our organization as our CRM, and is also used to manage service tickets.
  • Easy to use.
  • Very little training required for new hires.
  • Intuitive interface.
  • Not many new hires have ever used it in the past.
  • Hard to say, but we find great value in being able to see the pipeline in real-time.
Half the price for the same functionality made the decision a no-brainer.
Oracle Engagement Cloud works really well for sales functions that occasionally have to do some type of customer service.

Oracle Sales Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
Marketing Automation ()
Not Rated
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10