Oracle Service Cloud Easy of Use!
December 06, 2021

Oracle Service Cloud Easy of Use!

Brian Tesfazghi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)

We used [it] in some [departments] and for our vendors.

Pros

  • The Oracle Service Cloud can be expanded quickly to scale with the demands, PCI, and HIPPA compliance.
  • US/ non US clouds
  • Easy with full resources in different channels.
  • Security and clarity.

Cons

  • Data Management could be improved.
  • SaaS delivery model to government agencies for USA/non-USA certification and [ownerships].
  • Privacy needs key for all cloud services across USA and worldwide.
  • CRM and back-office systems
  • Integration solutions
  • Desktop applications
  • Our ROI is keep growing with the help of Oracle Service Cloud.
  • Deliver tailored responses[.]
  • Offer seamless customer service[.]
Price, easy to manage and more.

Do you think Oracle Service delivers good value for the price?

Yes

Are you happy with Oracle Service's feature set?

Yes

Did Oracle Service live up to sales and marketing promises?

Yes

Did implementation of Oracle Service go as expected?

Yes

Would you buy Oracle Service again?

Yes

Well suited for large companies, in different Geo., business. Not for small [businesses] due to high cost.

Oracle Service Feature Ratings

Incident and problem management
8.2
Organize and prioritize service tickets
9
Expert directory
8
Subscription-based notifications
9
ITSM collaboration and documentation
7
Ticket creation and submission
8
Ticket response
8
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
8
Multi-Channel Help
8.2
Customer portal
8
IVR
8
Social integration
8
Email support
9
Help Desk CRM integration
8

Comments

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