Great platform to manage Customers
December 27, 2021
Great platform to manage Customers
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)
Oracle Service that was formerly known as Oracle Service Cloud is a cloud-based field service and customer communication system. It is a part of the Oracle CX Cloud service that captures 360-degree views from a customer's perspective. It helps in eliminating customer uncertainty and offers customization as well. Integrating the service is quite easy that enables the business to be up and running in less time hence, we have implemented Oracle service in our organization.
- Workflows
- User friendly User Interface
- Customization is possible
- Integration is easy.
- Easy creation and management of tasks,
- Little bit dull UI.
- Forecasting is not possible.
- Basic tool
- Lacks looks and feel at console level as well.
- Monitoring Clients in depth.
- History of contacts made to the customers.
- Feedback provided by customers.
- Increased ROI.
- Working on customer feedback.
- Takes enhancement decisions based on the feedback
Oracle Service is a powerful service where the customers or clients can be evaluated in-depth. It provides a unified way where the customers can also raise complaints that can further be evaluated or resolved by the monitoring team to enhance the product. Also, it offers a lot of customizable features and provides by defaults dashboard for reporting purposes.
Do you think Oracle Fusion Service delivers good value for the price?
Yes
Are you happy with Oracle Fusion Service's feature set?
Yes
Did Oracle Fusion Service live up to sales and marketing promises?
Yes
Did implementation of Oracle Fusion Service go as expected?
Yes
Would you buy Oracle Fusion Service again?
Yes