Oracle Service - Provides 360 degree view
October 21, 2021
Oracle Service - Provides 360 degree view
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)
Oracle Service that was previously known as Oracle Service Cloud is a part of Oracle CX Cloud Suite that basically helps in capturing a complete view from every angle in a unified way. Based on the requirements from the client, we have implemented Oracle Service in our organization. It is basically a fully integrated, multichannel feedback solution at the enterprise level that helps to track and measure the criticality of a customer. It even provides customization possibilities and integration is quite easy.
Pros
- Designing of Reports.
- Chat
- The ability to search is powerful.
- Creation and management of tasks is very easy.
- Data Retrieval from the CRM is quite easy.
Cons
- Login at the console level is little slow.
- Graphics can be improved.
- Basic tool, lacks some features.
- Increased revenue.
- Less consumer complaints.
- Tracking and Management of customers is now very easy.
- Intercom
Oracle Service is slightly on the expensive side in terms of pricing but it offers powerful features as well. As compared to Intercom, Oracle Service is suitable for large companies, and the support in the case of Intercom is available only by phone and email while in the case of Oracle Service, the customer can even raise tickets that can be resolved. Oracle Service automatically provides the pre-built reports and the dashboards that are customizable as well.
Do you think Oracle Service delivers good value for the price?
Yes
Are you happy with Oracle Service's feature set?
Yes
Did Oracle Service live up to sales and marketing promises?
Yes
Did implementation of Oracle Service go as expected?
Yes
Would you buy Oracle Service again?
Yes
Comments
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