Overall Satisfaction with Oracle Service Cloud
We use Oracle Service Cloud as a case management solution across our organization.
- Business rule engine.
- Workspace rules.
- Staff account management.
- Reporting & analytics.
- User Interface.
- The overall performance of the application.
- I can't share specific numbers.
- Overall, I feel the ROI was minimal. The product helped in some areas but not others.
Oracle Service Cloud has its own set of advantages. There are definitely areas for improvement.