Oracle Service Cloud: It Sure Does Work
March 21, 2019
Oracle Service Cloud: It Sure Does Work
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Our contact centre uses it to support our guests. For their ecommerce problems and retail experiences
- Customizeable. It will do whatever you need. Eventually.
- Consistent. Rarely down, when there is a problem it is rapidly and easily resolved.
- Established. There are a lot of other people taking advantage of it and a large group of customization/implementation partners.
- Our sales reps traditionally have not actually known much about the product and failed to provide much value beyond introducing us to implementation partners.
- It continues to be expensive while the basic features set does not improve regularly. Everything requires an additional license indefinitely.
- Oracle does not provode support for things that both sides would benefit from. Such as transitioning to the BUI
- It is way better than not having a CRM
- It brought our service channels into one place which allowed agents to be much more efficient
Oracle feels dated and clunky by comparison.
We were not consulted on the selection of Oracle. We decided not to switch because it was too much work to prioritize over our other work.
We were not consulted on the selection of Oracle. We decided not to switch because it was too much work to prioritize over our other work.