Worst customer support ever
March 25, 2022

Worst customer support ever

Andrea D'Addio | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outbrain

I run the Berlin Magazine online newspaper. My bad experience is about customer support. Outbrain is creating a code problem on our site. We cannot click on any internal links to our articles or banners. We have been asking customer support for help for two weeks. They reply every three days, ignore emails, ask to send screenshots even when they have already been sent. There is no respect for a customer, after two weeks we are already at the third time that we have to write the same email describing the problem. Even sending a video of the problem they still don't respond. Never had such a bad experience with an online business.
  • among the worst customer services ever, answers after days without ever giving an answer
  • the widget can conflict with the site (I use a Wordpress)
  • customer service reachable only through a general email
  • costumer service
  • generating traffic
  • We just started to use it, but the absence of their costumer support doesn't help me to give an appropriate answer
I used Plista in the past, we never had such problems either with the website and the customer support

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We have been trying to contact customer service for two weeks about an issue that the Outbrain widget is causing on our site. You cannot click any internal link to an article, you cannot click on banners either. Our emails are only answered every now and then, always asking to describe the problem or sending screenshots that have already been sent. Most of the emails are completely ignored even though Streak confirms that they have been read. Our experience is bad, there are no other words.