Hospital Management System
What are Hospital Management Systems?
Hospital management systems (HMS) are software suites that provide private information and management features. These systems are customized to suit the needs of many different types of medical organizations, including hospitals, clinics, ambulatory surgical centers, and nursing homes.
Hospital management systems are the backbone of running any medical facility. An HMS enables staff to communicate with each other and share patient information securely across departments. A well-designed HMS improves workflows and procedures, increases patient safety, and keeps a hospital run smoothly.
These systems help administrators streamline everything from medical billing to inventory management, scheduling medical procedures, and assigning rooms to incoming patients. Hospital management systems provide administrators a centralized view of hospital operations so they can:
Monitor hospital performance
Measure hospital efficiency
Manage food and supplies
Schedule operating rooms
Identify safety concerns
Streamline communications within and across departments
Monitor regulatory compliance
Manage utilities, waste, laundry
Provide solutions for broken workflows
Improve hospital efficiency
Hospital management systems must also access, create, and secure patient electronic medical records (EMR) and electronic health records (EHR). HMSs help hospitals with patient-focused functions, such as:
Insurance and billing
Secure personal health information (PHI)
Hospitals have many moving parts and handle life-threatening situations every day. Hospital management systems are critical for consistent procedure implementation, risk mitigation, strategic analysis for improvements, and efficiency.
Hospital Management System Features
Hospital management systems are complex and often include the following features:
- Accounting integration
- Admissions management
- Appointment scheduling
- Asset tracking
- Bed management
- Calendar management
- Care plan management
- Claims management
- Cloud, SaaS, or web-based
- Communication plans
- Discharge summary
- EHR/EMR data management
- Email/help desk
- Expense tracking
- HIPAA and HL7 compliance
- In-patient management
- Inventory management
- Knowledge base
- Lab management
- Manage multiple locations
- Master information systems
- Medical billing
- Out-patient management
- Patient records and registration management
- Payroll management
- Phone/chat support
- Physician management
- Policy management
- Prescription management
- Risk management and regulatory compliance
- Scheduling– patient, staff, room/equipment, appointment reminders
- Training– live online, webinar, documentation, in-person
- Workflow applications
Hospital Management System Comparison
Running a hospital requires precise coordination, and the hospital management system you choose must efficiently meet the task. Systems must effectively collect, process, archive, and retrieve large volumes of information. It should easily facilitate and optimize communications, routines, productivity, records, and overall patient interface with the hospital. The HMS should be robust enough to handle many users and integrate with various types of technology and records.
Two important factors to consider when designing a hospital management system are scalability and customization. Scalability ensures the hospital can grow as the number of patients or employees grows--without having to worry about upgrades or adding hardware, software, etc. Customization should provide each staff member profile with privileges and permissions tailored specifically for them. That way, they have access to only what they need to complete their tasks while also ensuring data security.
Compatibility with existing EMR/EHR systems and UI/UX design are also important factors. An HMS should be user-friendly and responsive so that medical staff can focus on their patients, not troubleshooting the tech. The system should equally meet the needs of patients, doctors and medical staff, facilities, and management. It also needs to integrate with hospital legacy systems.
When choosing a hospital management system, pricing and hosting are other factors to consider. Some plans are billed monthly per user, while others are billed per provider. Choosing between cloud-based and locally installed systems will also impact the cost.
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