Straightforward website easy to use and create custom reports.
February 20, 2026

Straightforward website easy to use and create custom reports.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex

I use Paychex to access our client's payroll reports. We need to pull the pay period reports as well as the quarterly and annual reports to record and reconcile the totals.

Pros

  • It is easy to setup access to view the client reports.
  • It is easy to navigate the menus to find the reports.

Cons

  • We have found that the Paychex reps sometimes aren't as knowledgeable in some of the newer state programs.
  • The client representatives change around and the new ones may not always be as familiar with the client as the prior representative.
  • Paychex allows us to quickly access our client's payroll reports with minimal issues.
  • It is easy to contact Paychex if we have any problems.
Positively - We usually use Paychex's standard quarterly and annual reports. We also need to access the pay period reports as well as having to pull specialized reports for Workers Comp audits and other projects.
I have not had to contact Paychex in the last few years.
I think the Paychex reporting menus are easier to use and navigate than ADP.

Do you think Paychex delivers good value for the price?

Not sure

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex again?

Yes

Paychex's usability is pretty good for the industry. The website is easy to navigate and find the reports we need. It is also easy to customize date range reports for various projects such as workers compensation audits, etc.
Paychex has sales reps in most of our service areas and so it is easy to find someone to give our clients a quote and assist with setup. Paychex might not be as cost-effective for some of our smaller clients.

Paychex Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

More Reviews of Paychex

  1. Home
  2. HR Management Software
  3. Paychex Reviews
  4. User Review of Paychex