Your final destination for payroll open enrollment 401k compliance etc....
March 08, 2026

Your final destination for payroll open enrollment 401k compliance etc....

Phil Knapp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex

We use Paychex for a multi-functional solution covering payroll, benefits management, training, and compliance-related operations. Our department heads can manage employee time tracking, PTO requests, and monitor overtime in real time through their standard Paychex logins. We're just getting started with the software, and we still haven't fully realized its benefits. We expect to nearly double our use of the software in 2026.

Pros

  • Payroll management.
  • Benefit enrollment & management.
  • PTO requests and approvals.
  • Calendar management.
  • 401k management and monitoring.
  • Safety training.

Cons

  • I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
  • The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
  • This software has provided visibility to shift managers and department leads that they never had before in managing their subordinates. They now have an easy-to-use go-to source for seeing who has PTO, how much they have available, and what the work calendar looks like, allowing them to make better-informed decisions.
  • With this software to manage open enrollment, we can now get through that process with a tool we use regularly, rather than jumping into enrollment management software only once a year and having to relearn it each year.
  • Literally thousands of steps are saved each week by not needing to traverse the entire shop floor or track people down to clear up questions with time cards. With everything digital, so much can be observed and addressed in real-time through the app.
I have not used the reporting
I've only used support for some training we received via a Teams meeting. The training was thorough, but not viewed as a value-add for everyone in the room. It was very slow-paced and seemed to be geared towards entry-level people with low computer IQ. Unfortunately, the room was filled with department leads who had much better awareness and skills, and it was seen as a waste. Other than that, from what I hear, the support is fantastic. This was simply my only interaction.

Do you think Paychex delivers good value for the price?

Yes

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

Yes

Did implementation of Paychex go as expected?

Yes

Would you buy Paychex again?

Yes

Everything I've encountered within the software has been smooth and user-friendly. All tools within the app are well-connected and integrated. Even something seemingly complex, like switching between my administrator account and my personal account, is easy to do and doesn't require you to leave the app.
It is a fantastic tool for having an all-in-one package. Employees can monitor their pay stubs, monitor their 401 (k) balance, sign up and manage employee benefit programs, and more. The software is easy to access on a computer or smartphone, making it very accessible. From what we've observed, even with a staff ranging from young to old, everyone has been catching on pretty easily.

Paychex Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Not Rated
Tracking of all physical assets
Not Rated
5.0
Report builder
5
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
7.0
New hire portal
Not Rated
Manager tracking tools
7
Performance and Goals ()
Not Rated
9.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
9

Using Paychex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • PTO request submittal
  • PTO tracking and management
  • Time card monitoring for department leads
  • Timing out for inactivity too soon
  • Many comment fields do not use punctuation, which can make it somewhat confusing when you are trying to type too much. I guess it is meant to be brief comments
Yes - Excellent, almost better than the browser interface. The software is designed to be used on the go!

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