Outstanding Payroll Service!
Updated June 14, 2021

Outstanding Payroll Service!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We are an accounting firm. Our organization uses Paychex Flex for its payroll processing. We also recommend Paychex Flex to our clients and use Paychex Flex to access our clients' payroll reports, with their permission. These reports are used to prepare tax returns, insurance audits, employment verification reports, and SBA loan applications and forgiveness applications.
  • Paychex Flex is user friendly.
  • Paychex Flex reports are comprehensive.
  • Paychex Flex reports are customizable.
  • Paychex Flex reports are clear and concise.
  • The charge tip distinction on the reports could be clearer.
  • Paychex increases the efficiency of our accounting staff with its comprehensive reports.
The payroll specialists are always available during business hours, and they are courteous, professional, helpful and knowledgeable. The sales representatives are available both during business hours and after business hours, and they are also professional, knowledgeable, courteous, and helpful. They always know the correct department within Paychex to direct any inquiry, and are able to resolve matters.

Do you think Paychex Flex delivers good value for the price?


Are you happy with Paychex Flex's feature set?


Did Paychex Flex live up to sales and marketing promises?


Did implementation of Paychex Flex go as expected?


Would you buy Paychex Flex again?


The software is very user friendly. The reports are excellent, and they are perfect and customizable to any number of requirements, including workers' comp premium audits, general liability audits, income tax return preparation, verification of employment, health insurance personnel verification, form 5500 preparation, and retirement plan reporting. The support staff is very helpful.
Paychex Flex is well suited to all businesses, from those which have one employee to those which have over a hundred employees. The majority of our clients who utilize Paychex Flex are small businesses, many of whom take advantage of the human resources plans, 401K plans, and workers' compensation insurance plans, offered by Paychex.

Paychex Flex Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Tracking of all physical assets
Not Rated
Report builder
Pre-built reports
Ability to combine HR data with external data
Not Rated
New hire portal
Manager tracking tools
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paychex Flex

3 - The individuals who utilize Paychex Flex within the firm are staff accountants. They utilize the reports for income tax preparation, general liability insurance audits, workers' comp audits, verification of employment, health insurance personnel verification, form 5500 filings, employee benefit reporting, and retirement plan reporting.
The staff in our firm utilize Paychex Flex, but are not support staff.
  • Income Tax Return Preparation
  • Workers' Comp Audits
  • Health Plan Personnel Verification
  • General Liability Audits
  • Verification of Employment
  • Customizable Reports for PPP SBA Loan applications
  • Customizable Reports for PPP SBA Loan forgiveness applications
  • Workers Comp Insurance quotes for clients
Paychex Flex is extremely user friendly and is reasonably priced. It has excellent reports and outstanding customer service.

Evaluating Paychex Flex and Competitors

Yes - Paychex Flex replaced QuickBooks software. The main reason that it was replaced was because of the excellent 401K plan that Paychex offered. This enabled us to offer a great retirement plan to our small staff. The retirement plan has been an integral part of employee retention at our small firm. It has enabled us to compete with larger firms for quality personnel.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The most important feature which influenced our decision in choosing Paychex Flex was the 401K plan that was offered by Paychex.
If we had to do it again, we would again choose Paychex!

Paychex Flex Implementation

We are accountants, so the implementation was easy. For other users, contacting the Paychex support staff might be necessary. The support staff is knowledgeable and would be able to assist in the implementation.
Change management was minimal - Paychex Flex makes the change quick and easy for management and staff.
  • No issues were encountered.

Paychex Flex Training

This product was very easy to use and no training was needed. We are accountants, so there was no need for assistance as we are familiar with similar software and payroll reporting. Other users might require in person or phone assistance.

Configuring Paychex Flex

The way in which the system is configured is just right for this type of product.
I do not have any recommendations for configuring Paychex Flex. The system is fine as is.
No - we have not done any customization to the interface
No - we have not done any custom code
We did not perform configuration or customization.

Paychex Flex Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We did not purchase premium support. The standard support that is offered is excellent, and suits our requirements. We are accountants, and our level of expertise in the payroll field is high.
Paychex always comes through with exceptional support. We refer clients to Paycex, and the sales representatives are available on week-ends and evenings for non-traditional businesses.

Using Paychex Flex

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Customizable reports for workers' comp audits
  • All functions are easy and user friendly

Paychex Flex Reliability

The system meets our company's needs as is.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
The performance of Paychex Flex is outstanding. It loads quickly, the reports download quickly, and there are no glitches.

Relationship with Paychex, Inc.

The sales representative from Paychex answered all of our questions and the set up of the system was quick and easy.
The Paychex sales representative is always available to answer any and all questions.
The principle terms of our negotiation were to our satisfaction.
There is no advice needed. The sales representatives, tax department and payroll specialists are always helpful, professional, efficient, courteous, and knowledgeable.

Upgrading Paychex Flex

Yes - The new release which added the Cares Act reports went smoothly. No downtime was noticed. The new reports are comprehensive, useful, and user friendly.
  • Ability to download Cares Act reports
  • SBA PPP Loan reports
  • SBA PPP loan forgiveness reports