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Paychex

Score6.9 out of 10

607 Reviews and Ratings

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What is Paychex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

Media

Paychex Payroll Dashboard
Employee Background Checks
Paychex HR Dashboard
Paychex Flex Perks

1 / 4

Top Performing Features

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 8.8

  • Employment history

    Employment history is the ability to track previous positions held.

    Category average: 8.2

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 8.6

Areas for Improvement

  • Applicant Tracking

    Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance

    Category average: 7.9

  • Publish to Social Media

    Software provides ability to publish postings to social media sites

    Category average: 7.5

  • Organizational charting

    Organizational charting is the ability to create hierarchical charts.

    Category average: 7.7

Your final destination for payroll open enrollment 401k compliance etc....

Use Cases and Deployment Scope

We use Paychex for a multi-functional solution covering payroll, benefits management, training, and compliance-related operations. Our department heads can manage employee time tracking, PTO requests, and monitor overtime in real time through their standard Paychex logins. We're just getting started with the software, and we still haven't fully realized its benefits. We expect to nearly double our use of the software in 2026.

Pros

  • Payroll management.
  • Benefit enrollment & management.
  • PTO requests and approvals.
  • Calendar management.
  • 401k management and monitoring.
  • Safety training.

Cons

  • I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
  • The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.

Return on Investment

  • This software has provided visibility to shift managers and department leads that they never had before in managing their subordinates. They now have an easy-to-use go-to source for seeing who has PTO, how much they have available, and what the work calendar looks like, allowing them to make better-informed decisions.
  • With this software to manage open enrollment, we can now get through that process with a tool we use regularly, rather than jumping into enrollment management software only once a year and having to relearn it each year.
  • Literally thousands of steps are saved each week by not needing to traverse the entire shop floor or track people down to clear up questions with time cards. With everything digital, so much can be observed and addressed in real-time through the app.

Usability

Other Software Used

ProShop ERP, Autodesk Fusion, Hexagon

Easy to manage

Use Cases and Deployment Scope

We use Paychex Flex for the Company payroll. One benefit is having a representative assigned to your account that can help you deal with unusual situations that may occur. They have flexible pricing tiers depending on what services you may need. They provide reminders for payroll submission and quarterly reporting. The payrolls are always processed quickly and accurately.

Pros

  • Easy to use.
  • Accurate and timely reports.
  • Knowledgeable and helpful staff at Paychex Flex.
  • State and Federal taxes are always taken care of.

Cons

  • The price per payroll submission could be a bit lower.
  • Being able to directly contact your Payroll Representative.

Return on Investment

  • Paychex Flex is quick and easy.
  • Reporting is accurate.
  • Payroll is prompt.

Usability

Paychex Flex - A Worthy Contender

Use Cases and Deployment Scope

We currently use Paychex Flex for onboarding and payroll. As a seasonal business, there are many challenges with managing new and rehires. Over the years, the platform has grown to make the process somewhat easier. The overall business "problem" of simple payroll is done quite smoothly by Paychex Flex.

Pros

  • Visual of payroll within Paychex Flex
  • Visual of time and attendance
  • Dedicated service representative

Cons

  • Custom reporting features need improvement
  • Onboarding flow to Paychex Flex lacks data transfers and needs fix
  • Time and Attendance and Paychex Flex permissions in separate locations and should be in one place

Return on Investment

  • With Paychex Flex we have been able to improve our compliance with required documentation for new/rehires
  • Moving everyone to direct deposit and mobile clock in/out eliminated lines at punching stations and paycheck pickup stations
  • Lost checks is a thing of the past

Alternatives Considered

ADP Workforce Now, Paylocity and Paycom

Usability

Other Software Used

Denali Business, Microsoft 365, accesso Passport, accesso Siriusware

Paychex makes pay easy

Use Cases and Deployment Scope

We are a consulting company who has multiple clients that we support with payroll, accounting, taxes and legal. We advise them on which payroll platform to use and then set them up and support them with bi-weekly, semi-monthly and monthly payrolls. We often use Paychex for clients that have fewer than 10 employees as it is an easier set up and more cost effective.

Pros

  • The site is user friendly
  • Assigned support is very responsive
  • It houses supporting tools such as requesting signatures for tax items
  • It offers separate benefits for no cost to the employer but good for the employees

Cons

  • There is often a disconnect between the Tax Pay team and items missing
  • There is no PTO tracker
  • Integrated items such as 401K can be difficult to troubleshoot when an issue arises

Return on Investment

  • Problem resolution for payroll errors is pretty quick
  • It is easy to retrieve payroll and tax reports
  • It is an easy process to update tax and UI changes to Paychex

Alternatives Considered

ADP Global Payroll, BambooHR®, TriNet, Justworks, Gusto and Rippling

Usability

Other Software Used

BambooHR®, Justworks, TriNet

Straightforward website easy to use and create custom reports.

Use Cases and Deployment Scope

I use Paychex to access our client's payroll reports. We need to pull the pay period reports as well as the quarterly and annual reports to record and reconcile the totals.

Pros

  • It is easy to setup access to view the client reports.
  • It is easy to navigate the menus to find the reports.

Cons

  • We have found that the Paychex reps sometimes aren't as knowledgeable in some of the newer state programs.
  • The client representatives change around and the new ones may not always be as familiar with the client as the prior representative.

Return on Investment

  • Paychex allows us to quickly access our client's payroll reports with minimal issues.
  • It is easy to contact Paychex if we have any problems.

Usability

Other Software Used

Gusto, Payroll Management