The bottom line
Updated June 11, 2021

The bottom line

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

In our organization, Paychex Flex is used to manage the companies FSA account and manage our payroll. For the FSA, our employees can login to their account and submit medical bills, EOBs, and receipts quickly and easily. They can also track submissions, correct errors on current submissions, and track when their reimbursement will be issued. They can either have it mailed or they can set up a direct deposit account and the reimbursement deposited right into their bank account. Doing payroll through Paychex Flex is also easy. The payroll is called in and later on in the day, a notice is received that the payroll reports are ready. Once logged in, we download check stubs and all reports that will be needed for taxes. We also get quarterly reports and backup copies of W-2 forms for employees and the company.
  • The system is easy to use.
  • Detailed account information id quick to access.
  • The ability to track submissions, outgoing payments and make corrections.
  • Vast amount of reports that can be easily accessed.
  • A section for reports that are often downloaded.
  • A "help" section for questions regarding the website or types of reports to generate.
  • Time saved
  • Increased efficiency
  • Self managing
The customer support team is very knowledgeable, and their ability to solve problems quickly saves me a lot of grief. If a problem cannot be solved relatively quickly, there is only a short amount of time for them to get back with you with a solutions to your problem.

Do you think Paychex Flex delivers good value for the price?


Are you happy with Paychex Flex's feature set?


Did Paychex Flex live up to sales and marketing promises?


Did implementation of Paychex Flex go as expected?


Would you buy Paychex Flex again?


Logging in to the website is quick and easy. The home page lists the reports I use the most and if I need a different report, I can choose from a standard report that is usually updated during each payroll cycle, or I can create a specialized report that lists as much or as little detail that I am looking for. Everything I could possibly need is listed right in the website, from monthly deduction reports to employee information.
Microsoft Office 2016 (discontinued)
During the recent pandemic, I used Paychex Flex to help me calculate for my PPP Loan forgiveness. The payroll reports generated saved me a ton of time, eliminating the need to create a spreadsheet and list all the employees, the amounts they were paid, taxes that were taken out, and other calculations. I also used Paychex Flex to help with the annual 401k Census and form 5500 reporting.

Paychex Flex Feature Ratings

Job profiles and administration
Not Rated
Pay calculation
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
View and generate pay and benefit information
Update personal information
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated

Using Paychex Flex

26 - 1-Adminstrator
25- employees to check on their FSA balance or submit for a medical reimbursement
1 - The Director of Finance & Administration is responsible for the overall management of Paychex Flex
  • FSA Account balance
  • Medical bill submission for FSA reimbursement
  • updated reports on employee balances
  • other medical information i.e. COVID-19 information and treatments
  • ability to review current FSA deductions for employees so they can decide to increase or decrease at the next enrollment period.
  • the payroll reports help with PPP Loan submissions, 941s
  • Rate increases for employees
  • reports used financial assistance for employees
We have been with Paychex for a long time and have developed a strong relationship. I see no plans to change that going into the future.

Evaluating Paychex Flex and Competitors

  • Price
  • Product Features
  • Prior Experience with the Product
Paychex Flex offers a lot of information that the company can access 24 hours a day. Payroll reports, Payroll tax information, FSA balances and submissions, all of this and more is located in one easy to access website.
The company was using Paychex Flex when I started my position as Director of Finance and Administration. I have been with the company for 10 years, so for more than 10 years the company has trusted Flex with all their payroll and FSA needs.

Paychex Flex Implementation

Paychex Flex was already in use when I started with the company. I see no reason to change or to find another solution.
Change management was minimal

Paychex Flex Training

Learning how to navigate the Paychex Flex website was easy. A little trial and error but it didn't take long to generate reports and download them or print them.

Paychex Flex Support

Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
We have Premium support. It was already in place when I started with the company
When the company switched to a new bank, Paychex accidentally changed our FSA banking account to the one only being used for payroll. The company President had an FSA reimbursement check come in that had the wrong account information. When I caught the error the Paychex representative not only corrected our FSA with our original bank account, but he also cancelled the FSA check that was wrong and created a new reimbursement check that was sent out and received a week later. A couple of other checks that had the wrong bank account information on them were also cancelled and resubmitted in a timely manner as well.

Using Paychex Flex

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Printing and downloading auto generated reports
  • Looking up employee information
  • Creating specialized reports. Take a while to generate once their are submitted

Paychex Flex Reliability

Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Employees can log in 24-7. As long as there are no software upgrades in process , availability is always there
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.