Good product for the price. I’m glad I use Paychex!
June 21, 2021

Good product for the price. I’m glad I use Paychex!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Payroll and payroll taxes for two office dental practice.

Pros

  • Time keeping.
  • Payroll.
  • Payroll taxes.
  • Customer support.

Cons

  • Reports are difficult to understand, find.
  • Simplify report formats.
  • Reports are not named so that a novel user can find something. Need to be more user friendly.
  • Improved vacation tracking.
  • Accurate and timely payroll tax payment.
  • Direct deposit.
I have not used others.
Our rep is nearly always available by phone and responds promptly to emails.

Do you think Paychex delivers good value for the price?

Yes

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

Yes

Did implementation of Paychex go as expected?

Yes

Would you buy Paychex again?

Yes

I really like most of Flex’s features and how it helps with all aspects of payroll. The only downside for me are finding reports. I’m not an accountant. I don’t know the names for some of the payroll reports that are generated. It is difficult to know where to look, or what to look for. And the formats for the reports are difficult to read.
Well-suited for small business.

Paychex Feature Ratings

8.5
Employee demographic data
9
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.7
Pay calculation
9
Off-cycle/On-Demand payment
8
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.0
Approval workflow
9
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Not Rated
Tracking of all physical assets
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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