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Paychex Flex Works For You!
July 23, 2021

Paychex Flex Works For You!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We are a small business and use Paychex Flex for all of our payroll needs. It's user friendly and very informative via messages/notifications regarding important tax, Covid-19, HR updates and new employer resource availability. The staff is always helpful and very knowledgeable. They are always there to help and offer solutions for your customized needs.
  • The online knowledge base is very informative.
  • The customizable reports are very helpful.
  • The staff is willing to help and guide you step by step no matter how often the need arises.
  • I'd love to see, unless I just can't find it currently, a report where we can see a complete pay history for all employees on one report instead of having to open each employee and print individually.
  • Improved HR efficiency.
  • Saved time in processing.
The staff has always been patient and very helpful. Their replies are prompt with clear instruction/explanation depending on your individual needs. I've never hung up the phone feeling lost or stuck for a solution. Always a kind, helpful person on the other end of the line.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

I give it a 9 as far as the features that apply to us. I would like the reports section to be easier to use.
It's quick and easy to use. And it's easy to correct an error with the supportive staff at Paychex Flex. If ever I didn't understand or was confused how to process a record, the staff was always patient and more than willing to help as many times as needed.

Paychex Flex Feature Ratings

9.2
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Leave and Attendance Management ()
Not Rated
9.3
View and generate pay and benefit information
9
Update personal information
10
View job history
9
View company policy documentation
9
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated