Item: Paychex Flex
Rating: 8
Author: Sweta Patel

Use Cases and Deployment Scope

We use Paychex Flex for Onboarding, Time & Attendance, HR, and Payroll. It is used by whole organization. Paychex has resolved issues from HR related challenges, payroll etc. The best part of Flex is it is one stop for all our payroll and HR needs.

Pros and Cons

Payroll
Reports-Time sheets
HR support

Admins and Managers -Alert emails: Vacation requests, OT, schedules alerts should be emailed to Admin, supervisors, and Managers. Currently, we have to log into Flex to check such requests
Scheduling on Time and Attendance is not user friendly
HR Dashboard can be improved. HR basic templates must be available. Currently we have requests those from Paychex- HR personnel

Return on Investment

Efficiency-Payroll
HR support has been good
Excellent reports- Especially PPP forgiveness
Prefer better service on 401k , retirement portal

Support Rating

Improvement areas : HR templates, Policies updates, Time & attendance alert emails for PTO, nearing OT.
Overall we are happy with Payroll services

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

Time saving, less administrative work.

Other Software Used

Concur Travel and Expense, Egencia, QuickBooks Desktop Enterprise

Likelihood to Recommend

Running Payroll [with Paychex Flex] has been very well suited for us especially for our Site employees, but the editing timesheet is erroneous for a few of our employees.
HR support has so far been great, can be improved by quick turn around in case of urgent matters.
Training, HR policies templates must be available for HR Managers/Supervisors.

Ready to roll HR

Overall Satisfaction with Paychex Flex