Item: Paychex Flex
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Paychex Flex is used by the Accounting department to process payroll. Employees are able to access their accounts to make changes and view their records.

Pros and Cons

Paychex Flex is easy to navigate and use
Paychex Flex is secure

Paychex Flex could use more live reporting features; I would love to see a retirement planning report without having to dig thru payroll periods.
Paychex Flex does not allow for declining vacation or sick balances without switching to their online time and attendance based platforms.
Paychex Flex claims to have a handbook builder, but I haven't found it all that easy to navigate or functional.

Return on Investment

Paychex flex saves us time by handling the processing of payroll and taxes.

Paychex Flex is great for small to mid-sized companies. ADP simply wasn't able to handle the needs of our small business; we like having the options bigger companies have with payroll, particularly with benefits, but ADPs platform was not able to handle our needs and keep costs manageable.

Support Rating

Paychex Flex Account Managers are very efficient. If I can't reach my account manager, someone on her team is always willing to step in and help. I rarely have to wait too long for the answers I need, which helps me be more efficient.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

I would like to see more flexible reporting features; not enough "live" reports for my liking. I'd love to be able to pull a YTD report at my discretion without needing to contact my account manager, as one is furnished with our weekly payroll reports.

Likelihood to Recommend

Paychex Flex does payroll very well. For the most part, it's very easy to navigate a payroll entry. Depending on how you navigate to an individual employee's information, it can be difficult to find some options. Direct deposit, for example, is buried if accessed while processing payroll, but easy to find if accessed thru the company directory at any other time. I'd also like to see the ability to run YTD reports at any time, without having to contact my account manager.

Highly Recommend

Overall Satisfaction with Paychex Flex