So glad we switched to Paychex Flex!
August 06, 2021

So glad we switched to Paychex Flex!

Luann Honerkamp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paychex Flex

We are utilizing Paychex Flex throughout our small nonprofit. It was a struggle to keep up with payroll each week along with all of the taxes and forms necessary to keep things moving forward. Paychex Flex has definitely lessened the tasks on my plate and freed me up to focus on the day-to-day tasks required for running a small business.
  • Ease of use
  • great customer service
  • super follow-up when customer service has been required
  • I had to reach out to customer service to find the proper procedure to run a bonus along with the regular payroll.
  • Given time to focus on other tasks
Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
I have needed to call on customer service a few times over the last year. It was refreshing to have a real person call me back and walk me through whatever issue I was facing. They are also great at following up after the process to make sure that everything worked out well.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

It was very easy to transfer from QuickBooks Online to utilizing Paychex Flex for our payroll. The process worked seamlessly and there were assurances that the transfer was done correctly.
Because Paychex Flex cost is based on the number of employees, it was a great fit for our small nonprofit. It takes some of the burdens off of my position, so that I may focus on meeting the needs of our mission and reaching out to our community. I would highly suggest giving Paychex Flex a try regardless of the size of your business.

Paychex Flex Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated