Paychex Flex - Best in the Market for US Payroll
September 20, 2022

Paychex Flex - Best in the Market for US Payroll

Dinesh Adalam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use Paychex Flex to process payroll and file taxes. We are currently integrating our internal system with Paychex to automate the new hires. We have both Weekly and biweekly pay schedules and we do run off cycles every week for certain states when we have terminations. We have designated a representative from Paychex to reach out for any queries and they are very quick in responding to our queries. Paychex is updating its user interface according to our needs to make our life easy. The best part is we have regular meetings with Paychex every month to discuss our issues and requirements. They always listen to us and give their best to meet our expectations. Always try to improve their services.

Pros

  • Customer service
  • Reporting system
  • Payroll
  • Filing Taxes

Cons

  • System Speed
  • Customizing reports
  • paystub visibility is limited to only 3years.
  • On time payroll
  • HR efficiency
  • Pre payroll calculations
  • Payroll data storage
With ADP we didn't feel we had good customer support. The cost is also pretty high compared to Paychex. Though it has some good sides like system speed and custom reporting, it lacks basic customer support and it was very tight with Payroll submission deadlines reaching out to any representative was a nightmare on payroll days. I believe, ADP is not ideal for small and mid-range companies.
Best in the business for US companies. Best customer support and pricing.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Updates system based on the customer needs. Best customer support.
1. Flexible in submitting payroll compared to competitors. 2. Customizing reports. 3. Filing the taxes on time. 4. Updates their system based on customer requirement. 5. Best pricing among competitors.

Paychex Flex Feature Ratings

8.7
Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.2
Pay calculation
9
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
9.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
9

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