Item: Paychex Flex
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Paychex Flex for payroll, keeping track of documents, expirations on trainings, hiring, insurance and benefits needs. I try to use it as fully as I can. One of the biggest issues is the down time when they are running system maintenance during our workday. There seems to be a lot Paychex Flex can offer but it is a little tricky to navigate when you initially start using the system.

Pros and Cons

Payroll
Easy to store documents
Clear dashboard

navigating the help button
integration of the benefits side to the Paychex side. Not as clear as I would like it.
There is so much information that I feel like I still don't know.

Return on Investment

Employee self service is great if it works
Hiring portal is not as user friendly. We sometimes get bumped off mid process and have issues with the invite going to the new hires email.
The payroll date, amount are very clear. We are very happy with that section

Paychex Flex Reporting

Positively - We mostly use the P&L statements. We have also found the anniversaries and bdays to be helpful. I don't run too many reports on this system as I have another database that I use for that.

Support Rating

I think my biggest challenge doing everything through email that could be a phone call. I have had issues with answers not answered completely which causes more questions. The phone is weird too when you call. You have to wait through so much information before you can get to your rep. If you rep doesn't answer it doesn't give you the option to click a number to get a different rep. You have to hang up and call again.
I think having a chat assistant, that is a real person, would be helpful for quick questions that arise.

Alternatives Considered

isolved was terrible. It never seemed to work correctly and information didn't always get saved on the first try. Paychex has helped by having the app and making it easier to navigate what you are looking for. I like that I have a personal account on Paychex and a admin account. The admin side can also be seen on the app which is very useful.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Not sure

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

Usability

I think there is so much information and Paychex has so many features it is hard to know how to navigate it at times. I learned some things in an online training but I still feel like I need more info on how to use the system correctly. I'm sure there is a portal for more training that I can go on too.

Other Software Used

isolved, monday.com

Likelihood to Recommend

A lot of my issues are with my rep. She rarely calls back so everything is in an email and there has been a lot of miscommunication. If there was a direct text to my rep, since she doesn't call, that would be beneficial. A lot of times if I ask for another rep they don't always have the answers.

Flexing

Overall Satisfaction with Paychex Flex